I did not pick this hotel for luxury, I picked it solely on location alone. I knew that it was going to be a small room, but Kevin apparently didn't know this. He was shocked with how small it was, and frankly, I was too. The room was about the size of a dorm room, maybe smaller. But it wasn't a huge deal to me, because we weren't going to be in the room very long anyway, and we were only in San Francisco for about three days. When we arrived, the elevator was broken. So the guy at the front desk lugged our suitcases up the stairs to the fourth floor. Kind of him, but Kevin grabbed one of the suitcases from him to lessen the load. We appreciated the effort!